Experience Design Organisation (EDO)
An international focus on experience design - with a european flavor
What is EDO?
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EDO's Bookmarks
Books
Lates articles on Customer Experience Labs
User Experience Practices of YouTube, Nokia, Microsoft and Apple
Have you ever wondered what is necessary to make sure that an iPod can be used intuitively even by new users or that a phone does not break when you accidently sit on it? Every great product is not just the result of a great designer but also of great user and product testing [...]Remarkable customer experiences with good enough products
The most popular article on this site is the comparison of different customer experience strategies with examples from the Ritz-Carlton Hotels and IKEA. The essence of the article also reflects my personal understanding and believes about customer experience: A remarkable customer experience is the result of an unexpectedly high customer value. Customer experience management [...]Are you still serving your customers or do you already “Wow” them? The Elements of Wow Experiences
If your organization is committed to delivering remarkable customer experiences then simply serving your customers is not enough. It is essential to go the extra mile and use each interaction with customers as an opportunity to "wow" them. "Wow" moments are hard to explain but everyone has experienced these moments when one is just [...]What keeps us busy?
We are inviting all interested people to join our network.
Blog Posts
3 Anregende Hinweise // 3 Points of interest, Dec 09:
The EDO Points of Interest (POI) are things we may find useful or interesting. Check our current POI:
UXconference 2009 - Lugano - Switzerland
Don't miss the UXconference in Lugano. Read more on the conference website http://www.uxcon.com/
If you would like to attend, please register:… Continue
Posted by Mario Giudici on November 24, 2009 at 8:00pm
Photos
EDOtrip to Munich 2009
by Mario Giudici Added November 24, 2009 at 5:07pm
EDO Munich, November 2009
by Adam StJohn Lawrence Added November 22, 2009 at 1:28am
DMI Conference Milano Impressions
by Daniel Hunziker Added May 8, 2009 at 5:23pm
Experience Retail Tour, Gel08, NYC
by Mario Giudici Added January 18, 2009 at 5:58pm
Eurogel 2006, Copenhagen
by Mario Giudici Added January 18, 2009 at 5:42pm
EDO Event 24/7/08, Zurich
by Mario Giudici Added January 16, 2009 at 4:23pm
Events
Forum
Moodboard - Practical Use
Started by Reiner Schlenker Dec 1.
Personas - Practical Use
Started by Reiner Schlenker Dec 1.
EDO-trip to Munich 7 Replies
Started by Daniel Hunziker. Last reply by Vincent van der Lubbe Oct 7.
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© 2009 Created by Daniel Hunziker
